We understand how important your privacy is. This document clearly explains how rojak99 collects, uses, stores, and protects your personal information as a member of our platform.
Quick summary: rojak99 only collects data necessary to operate the platform securely. We do not sell your data. All information is protected with 256-bit SSL encryption. You have the right to access, correct, or request deletion of your data at any time.
Rojak99 ("we", "Platform", or "Company") respects the privacy of every individual who uses our betting platform. This Privacy Policy ("Policy") describes our practices regarding the collection, use, disclosure, and protection of your personal information when you register, log in, or use any rojak99 services.
This Policy applies to all registered members, website visitors, and any individual who interacts with our platform via the website, mobile app, or customer support channels. By using the rojak99 platform, you agree to the terms set out in this Policy.
This Privacy Policy should be read together with the Terms and Conditions us. In the event of any conflict between these two documents regarding data protection, this Privacy Policy shall take precedence.
Rojak99 collects various types of information depending on how you interact with our platform. The following are the categories of data we collect:
| Data Category | Example | Primary Purposes |
|---|---|---|
| Identity | Name, IC number, date of birth | KYC verification, legal compliance |
| Contact | Email, phone number | Account communications, notifications |
| Financial | Bank account number, eWallet | Deposit & withdrawal processing |
| Technical | IP address, device | Security, fraud detection |
| Usage | Wagering records, sessions | Service improvement, AML |
All data we collect is used responsibly and only for legitimate purposes. The following are the primary purposes for which rojak99 uses your data:
We do not use your data to make automated decisions that materially affect you without human review, except in cases of real-time fraud detection to protect your account security.
Rojak99 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, we share data in the following limited circumstances:
All third-party service providers we engage are bound by data protection agreements and are only permitted to process your data in accordance with our instructions. They are not allowed to use your data for any other purpose.
Your data security is our highest priority. rojak99 implements multiple layers of technical and organisational protection to keep your information safe at all times:
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. If you suspect your account has been accessed without authorisation, contact our support team immediately.
Rojak99 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect platform functionality. Continued use of our platform after a cookie notice is displayed constitutes your consent.
As a rojak99 member, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or email:
You have the right to request a copy of all personal data we hold about you. We will fulfil this request within 30 business days.
If any information we hold about you is inaccurate or incomplete, you have the right to request a prompt correction.
You may request the deletion of your personal data. This request is subject to legal record-keeping obligations (typically 7 years for financial records).
You may object to the processing of your data for direct marketing purposes at any time. Your request will be processed immediately.
You may request your data in a structured, machine-readable format (CSV or JSON) for transfer to another platform if desired.
Under certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved or a review is in progress.
Rojak99 retains your personal data for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable laws and regulations.
Once the retention period expires and there is no legal requirement to retain the data, we will securely delete or anonymise your data using industry-approved methods.
The rojak99 Platform includes games and services provided by trusted third-party providers. While we carefully vet our partners, rojak99 is not responsible for the privacy practices of those third-party providers.
Each game provider integrated with our platform has its own privacy policy. We recommend reading the privacy policy of any game provider you use if you have specific concerns about the data they collect. Our game integrations are designed to minimise data sharing – only an anonymous player ID, not your full name, is shared with game providers.
Rojak99 is a platform exclusively for individuals aged 18 years and above. We do not knowingly collect or process any personal data from individuals under the age of 18.
If we find that we have inadvertently collected data from a minor, we will promptly delete that data and close the associated account. If you believe a minor has registered on our platform, please contact our support team immediately so that appropriate action can be taken.
Rojak99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons.
When we make significant changes to this Policy, we will notify you via:
The "Updated" date at the top of this document always reflects the latest version of the Privacy Policy. Continued use of the platform after changes take effect constitutes acceptance of the amended Policy.
If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to assist via:
For data rights requests, please include your full name, account username, and a clear description of your request to expedite the process. We may need to verify your identity before processing certain requests.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the relevant data protection authority in your country.
We don't just talk about data security – we invest in the technology and processes that genuinely protect every rojak99 member.
Every bit of data that travels between your device and our servers is encrypted to the same standard used by leading banking institutions worldwide.
Our identity verification ensures no one else can open an account in your name. KYC is not just a regulation – it protects you from identity fraud.
2FA adds an extra layer of protection to your account. Even if someone knows your password, they still cannot log in without your phone verification.
We have never and will never sell your personal data to advertisers or data brokers. Your information is used solely to operate and improve the rojak99 platform.
Our AML monitoring system runs 24/7 to detect and prevent money laundering, protecting the platform and all members from unlawful financial activity.
You may access, correct, or request deletion of your data at any time. Our support team is ready to process your privacy requests within 5 business days.
Over 100,000 Malaysian members have trusted rojak99. Secure data, fast withdrawals, fair games – all in one platform.