At rojak99, we believe that betting should be entertainment, not a burden. This page outlines our commitment and the tools we provide to ensure your experience remains positive and in control at all times.
Rojak99 was founded not just to provide the best betting platform in Malaysia — we are equally committed to ensuring every member plays in a healthy and responsible way. We understand that for most people, betting is a fun form of entertainment, much like watching sports or playing video games. However, like all forms of entertainment involving money, it should be approached with full awareness.
The simple truth is this: wagering should not be a way to solve financial problems. It is also not a way to escape unresolved stress. When wagering starts to take over daily life, personal relationships, or financial stability, those are signs that require immediate attention.
At rojak99, we provide a full range of self-control tools free of charge to all members. There is no need to feel embarrassed about using them – it is a sign of maturity and personal responsibility worth emulating. Our support team is also trained to assist members who need guidance, without any judgment.
We also restrict this platform to users aged 18 years old and above only. Every registration goes through a strict KYC verification process to ensure this compliance. This is not merely a rule – it is our moral responsibility to society.
Always remember: Set a budget before you play. Treat the money allocated for betting as an "entertainment cost" — just like paying for a movie ticket or concert. Once the budget is spent, stop and come back another day.
Set your maximum deposit limit through Account Settings. This limit takes effect immediately and can be reduced at any time. To increase the limit, a 48-hour waiting period applies to protect you.
Set a maximum duration for your gaming session. Once the time limit is reached, the system will display a notification and automatically log you out. This feature helps prevent endless continuous play.
Choose to pause play for 24 hours, 7 days, or 30 days. During this period, your account cannot be used for any wagering activity. Withdrawal of your account balance remains available.
If you feel that gambling has become a serious problem, you may apply for permanent self-exclusion. Your account will be permanently closed and your name will be blacklisted from opening any new account. Contact our support team to begin this process.
Control your deposit amount by setting daily, weekly, or monthly limits directly from your account settings. You have full control over your betting spending.
Our system automatically monitors betting patterns. If signs of at-risk activity are detected, our team will proactively reach out to you with guidance and support.
The self-exclusion process at Rojak99 can be completed in under 5 minutes via live chat. No hassle, no awkward questions — your decision is fully respected.
Disable promotional notifications and offers that may encourage you to play more. You can adjust the types of communications you receive from Rojak99 at any time.
Review your betting, deposit, and withdrawal history in detail. Full transparency helps you understand your playing habits and make smarter decisions.
Our support team is specially trained to handle responsible gaming concerns. Reach out to us anytime — no judgement, just genuine support to help you.
Gambling problems rarely appear out of nowhere — they develop gradually, often without being noticed. Recognising the early warning signs is the most important step toward getting help before things get worse. Check if you or someone you care about shows any of the following signs:
Borrowing money or selling assets to fund betting activities and cover losses.
Lying to family or friends about the amount of time and money spent on betting.
Chasing losses – continuing to bet in hopes of winning back money that has already been lost.
Feeling anxious or irritable when attempting to stop or reduce betting activity.
Neglecting work, family responsibilities, or education due to being overly focused on betting.
Betting to escape from problems, stress, loneliness, or depression.
Need to bet with increasingly larger amounts to experience the same level of enjoyment as before.
Thoughts constantly focused on betting – planning the next gaming session even while at work or with family.
If you identify 3 or more signs above, we encourage you to contact the Rojak99 support team or use the available self-control tools. Seeking help is a sign of courage, not weakness.
If you or someone you care about may be experiencing a gambling problem, here are practical steps you can take today:
The first and hardest step – acknowledging that a problem exists. Do not wait until things get worse. Early awareness opens the door to easier and more effective solutions.
Log in to your account and set a deposit limit or activate a cool-off period. This gives you time to think without pressure. Contact our live chat if you need assistance with this process.
Share your feelings and situation with a trusted family member or friend. Social support is a vital element in the recovery process. You do not have to go through it alone.
Contact a gambling helpline or a certified counsellor. In Malaysia, the National Anti-Drug Agency (AADK) and private counselling clinics offer free or subsidised counselling services for behavioural issues including problem gambling.
If you decide to stop completely, contact the Rojak99 team to process a permanent self-exclusion. We will respect your decision and close your account immediately.
Helpline: If you need immediate support regarding a gambling problem, please contact a relevant counselling helpline in your country or reach out directly to the Rojak99 support team via 24/7 live chat.
Register today and access all our self-control tools for free. Responsible decisions are where fun begins.